Refund policy

 

RETURN

  We have a 60-day no-reason return policy, which means you have 60 days after receiving your item to request a return. Customers are responsible for return shipping costs. No additional handling fees will be charged. Returned items should be shipped back in accordance with the return instructions provided.

  To start a return, you can contact us at support@sansarretwatch.com

United States

    For returns within the United States, customers must first send a return request to customer service. 

  The return request must be submitted within 60 days of the package being signed for.

  It is recommended to include 2–3 current photos of the watch so that its present condition can be verified. This will help determine the appropriate return category once the watch is received, and will not affect the return request.

  If the return is possible, it must be processed using one of our four designated logistics providers: FedEx, UPS, DHL, or USPS. Customers are responsible for the shipping cost of return.

  After shipping, customers must provide the tracking number to customer service, who will record the return for warehousing and refund purposes. Returns cannot be processed or refunds will not be issued if the designated logistics provider is not used.

Europe, UK, and Rest of The World

  The 60-day no-reason return policy also applies to Europe and other parts of the world. Customers in the Europe, the UK, and all other regions worldwide are responsible for return shipping costs and any related fees.

  Refunds for customers in Europe and rest of the world will also require the customers to cover the shipping costs upfront.

  It is recommended to include 2–3 current photos of the watch so that its present condition can be verified. This will help determine the appropriate return category once the watch is received, and will not affect the return request.

 

REFUND

Refund Process

  1. Customer requests a refund.
  2. Customer returns the goods.
  3. Our warehouse receives the goods.
  4. We issue a full refund.
  5. The refund is deducted from our account.
  6. The refund is returned to the customer's original payment method.
  7. Customer receives the refund in their account.

Refund Channel

  Refunds will be issued to the original payment method.

Refund Timeframe

  Refunds are processed on business days. If the refund request falls on a weekend, it may be delayed until the following Monday.

  If your refund request occurs over the weekend, please rest assured that we guarantee refunds will be processed promptly on working days.

  Once the refund is processed, the amount will be deducted from our account approximately one day later. It may take 1 to 5 business days to reach the customer's account. If you have not received your refund after 5 business days, please contact our customer service via email and confirm with your issuing bank or payment method, as there may be various reasons for the delay in the return of funds.

  If you need any assistance, please email our customer support center: support@sansarretwatch.com

 

EXCHANGE 

  We do not offer exchanges unless there is a quality problem with the watch itself.